Don’t just take our word for it
Thank you for the quick turnaround regarding the Hog USB Programming Wing! We received it yesterday and immediately put it into service.
The shipment has arrived complete and in good shape, as described and pictured. Thank you.
I have used Gear Source several times to both buy & sell equipment. I have found it to be my best source and I get guaranteed protection when I purchase or sell equipment.
Help and guidance with any issue
If there’s any issue with your order, please start by contacting our Claims and Customer Experience team as soon as possible. Most issues can be resolved quickly and directly between buyers and sellers. Your Claim/Refund request must be received by Claims and Customer Experience within 2 business days of the shipment being delivered to you (or within 10 days of the anticipated delivery date in cases of non-delivery).
Please provide Claims and Customer Experience with a very clear description of the issue and/or the reason you are requesting a return. In order to mediate any issues, GearSource will require very specific details, pictures or video of any damage and, possibly, a repair estimate, so please be prepared to procure those in advance.
Real human beings
The Claims and Customer Experience team will review the documentation, the arrangements of the sale and communicate with the seller in order to reach a resolution in accordance with both our policies and the sellers policies, while respecting your expectations.
If no resolution is reached, our Claims and Customer Experience team will engage our Conflict Resolution Team, made up of top level people at GearSource, to evaluate the situation and help mediate a resolution.
The Conflict Resolution Team will recommend the next step you should take, depending on the method of payment used. As long as we can see the order flow and that the payment was completed through the GearSource Payments system, GearSource may decide to issue a refund directly to your credit card, if no other resolution can be reached with the seller.
If the sale was made outside the GearSource Payment System directly to the seller, you are not covered by the GearSource Buyer Guarantee – you will have to work directly with the seller to come to a resolution. If you have any questions, please contact Claims and Customer Experience.
- In 95% of cases, resolutions are reached and everyone is satisfied with the outcome.
Note: returns that are requested for reasons unrelated to damage or operational issues, will incur a cancellation/return fee of 10% of the original order amount. In addition, the Buyer is responsible for all shipping costs for these returns. Refunds will be issued upon confirmed receipt and inspection by the Seller.