Join our Customer Experience Team 

GearSource is a 100% remote-work environment. As part of our Customer Experience team you will be expected to handle the following: 

• Respond to and resolve Customer (buyer and seller) issues, including: 
  • onboarding new Sellers; 
  • assisting Sellers (and buyers) with costing or pricing questions; 
  • responding to buyer inquiries; 
  • moving orders through the processes from shipping quotes to processing payments to getting orders shipped; 
  • resolving order, shipping issues, damage claims and delivery issues, etc.
• The priority tasks include:
  • moving orders quickly as per the order management process flow
  • using HubSpot properly 
  • responding to inquiries promptly by phone, email and other sources 
  • working the online “Chat” 
  • assisting in negotiating freight rates, insurance, etc. when required
  • reporting/documenting – using the shared spreadsheets, drive space, etc. 
  • attending all required meetings
  • supporting the Business Development and Area Developer team 
• Additional tasks:
  • integrating the sales/order flow of our MDR/SOR program with a focus on continually improving the process flow of the program, including:
  • onboarding and maintaining the MDR/SOR Accounts 
    • Getting proper paperwork/agreements in place
    • Collect accurate contact details to ensure expediency of deals 
    • Inform and assist sellers with GearSource Payments set-up 
  • ensure MDR/SOR deals and all MDR/SOR listings are accurate and kept up to date
  • manage the flow of MDR/SOR deals, working with the appropriate internal team members from initial stages to payment, including, handling the communication flow
• Perform ongoing quality/performance checks — post order and on listings — review the processes, see where improvements are needed, get/share feedback you got from customers (buyers & sellers), etc.

 

Job tools:

Needed: Computer, mobile phone, high speed internet, suitable workspace. 

Provided: WordPress Admin Access, HubSpot account, full access to Google tools (such as Google Drive, Google Docs, Google Sheets, GMail), Slack, RingCentral for phone & Text.

Timeframe & Compensation

• Immediate

• Full system and program training provided

• Salary is based on experience and skill set

Submit your resume to [email protected] – please include your email & mobile phone number.

 

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Business Development Representatives

Job Description:

• To grow the company’s sales / buyer base

• To grow the company’s product listings / seller base

• To manage the company’s largest existing partners (Buyers and Sellers) directly.

Requirements: 

• Knowledge of Entertainment Production gear would be beneficial

• A network of industry players would be a definite asset

• Strong organizational skills

• Good computer skills

• Good spoken and written English a must – European reps require at least 1 other language

• Passionate about customer service

• Strong work-ethic – able to work with minimal supervision

• Remote position – must have dedicated home workspace, with the necessary up-to-date business tools, including Smart phone

Timeframe and Compensation:

• Start date flexible

• Full training provided

• Very competetive commission-based pay structure, after training, and based on experience and skill set

Submit your complete resume to [email protected] – please include your email & a mobile phone number.