Join our Customer Experience Team!!
GearSource is a 100% remote-work environment — preference will be given to those based in Pacific or Mountain time zones.
As part of our Customer Experience team you will be expected to handle the following:
- Respond to and resolve Customer (buyer and seller) issues, including:
- onboarding new Sellers;
- assisting Sellers (and buyers) with costing or pricing questions;
- responding to buyer inquiries;
- moving orders through the processes from shipping quotes to processing payments to getting orders shipped;
- resolving order, shipping issues, damage claims and delivery issues, etc.
- Priority responsibilities include:
- informing and assisting sellers with GearSource Payments set-up
- moving orders quickly as per the order management process flow
- responding to inquiries promptly by phone, email, etc
- working the online “Chat”
- assisting with freight rates, insurance, etc. when required
- reporting/documenting – using the shared spreadsheets, drive space, etc.
- attending all required meetings
- supporting the Business Development and Area Developer team on larger deals
- Additional tasks:
- integrating the sales/order flow of our Manufacturer/Dealer and Seller of Record (MDR/SOR) program with a focus on continually improving the process flow of the program, including:
- onboarding and maintaining the Accounts by getting proper paperwork/agreements in place
- collecting accurate details to ensure expediency of all deals
- manage the flow of MDR/SOR deals, working with the appropriate internal team members from initial stages to payment, including, handling the communication flow
- integrating the sales/order flow of our Manufacturer/Dealer and Seller of Record (MDR/SOR) program with a focus on continually improving the process flow of the program, including:
- Perform ongoing quality/performance checks — post order and on listings — review the processes, see where improvements are needed, get/share feedback you got from customers (buyers & sellers), etc.
Job tools:
Required: Computer, smart phone, high speed internet, suitable quiet workspace.
Provided: WordPress Admin, HubSpot, Chat service, Google tools (such as Google Drive, Google Docs, Google Sheets, GMail), Slack, RingCentral for phone & text.
Timeframe & Compensation
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Available to start immediately
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Full system and program training provided
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Salary is based on experience and skill set
Submit your resume to [email protected] – please include your email & mobile phone number.
Business Development Representatives
Job Description:
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To grow the company’s sales / buyer base
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To grow the company’s product listings / seller base
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To manage the company’s largest existing partners (Buyers and Sellers) directly.
Requirements:
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Knowledge of Entertainment Production gear would be beneficial
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A network of industry players would be a definite asset
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Strong organizational skills
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Good computer skills
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Good spoken and written English a must – European reps require at least 1 other language
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Passionate about customer service
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Strong work-ethic – able to work with minimal supervision
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Remote position – must have dedicated home workspace, with the necessary up-to-date business tools, including Smart phone
Timeframe and Compensation:
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Start date flexible
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Full training provided
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Very competitive pay structure, after training, and based on experience and skill set
Submit your complete resume to [email protected] – please include your email & a mobile phone number.