If there’s any issue with your order, please start by contacting the our GearSource Support team as soon as possible, and provide them with a description of the issue relating to the reason for your return. In order to mediate the issue, GearSource will require copies of the pictures or video of any damage and a repair estimate, so please procure those in advance. Most issues are resolved quickly, directly between buyers and sellers. Your communication must be received by GearSource Support within 2 business days of the shipment being delivered (or within 10 days of the anticipated delivery date in cases of non-delivery).
GearSource will review the documentation, the arrangements of the sale and communicate with the seller in order to reach resolution in accordance with our policies and expectations.
If no resolution is reached, our Conflict Resolution Team will step in to evaluate the situation and will recommend the next step you should take, depending on the method of payment used. As long as we can see the order flow and that the payment was completed through the GearSource Payments system, GearSource may decide to issue a refund directly to your credit card, if no other resolution can be reached with the seller. If the sale was made outside the GearSource Payment System directly to the seller, you are not covered by the GearSource Buyer Guarantee – you will have to work directly with the seller to come to a resolution. If you have any questions, please contact GearSource Support.
In 95% of cases resolutions are reached and everyone is satisfied with the outcome. Note: returns that are requested for reasons unrelated to damage or operational issues, may incur a cancellation/return fee of 20% of the original order amount. In addition, the Buyer is responsible for all shipping costs for these returns. Refunds will be issued upon confirmed receipt and inspection by the Seller.